SHIPPING POLICY

This Shipping Policy outlines the official shipping rules, processing timelines, delivery standards, and global shipping services for all orders of real human hair wigs and real human hair bundles placed on our website. Designed to ensure transparent, efficient, and consistent logistics services for all global customers, this policy applies to all domestic and international orders. We adhere to standardized shipping procedures and premium service standards to deliver high-quality hair products to customers worldwide in a safe and timely manner.

1. Order Processing Time

All in-stock orders undergo strict review, quality inspection, packaging and logistics arrangement after successful payment confirmation. Our standard order processing time is 1 to 3 working days. During this period, our professional team will inspect the product quality, sort specifications, and complete professional packaging to ensure the products are intact, tidy and free from damage before shipment. Orders are processed in the sequence they are received. We do not include weekends and official holidays in the processing working days, which may cause slight delays during holiday peak periods.

2. Global Delivery Time

We provide unified global shipping services covering all regions worldwide. For all orders regardless of domestic or international destinations, our standard delivery time is consistently 6 to 12 working days. This unified delivery standard ensures equal and stable logistics service for every global customer, eliminating regional delivery differences. The delivery cycle covers formal logistics transportation, customs clearance inspection and local distribution procedures to guarantee stable and reliable delivery efficiency.

3. Expedited Shipping Service

To meet customers’ urgent receiving demands, we support expedited delivery services for all products. Customers can choose the expedited shipping option according to their personal needs to accelerate the logistics process. Our expedited service adopts priority processing and dedicated logistics channels to shorten the overall delivery cycle while ensuring the safety and integrity of products. Relevant rules and arrangements for expedited services are subject to the official page display and real-time order configuration.

4. Free Shipping Benefit

We provide full free shipping services for all products on our official website. All orders of real human hair wigs and real human hair bundles enjoy zero freight charge with no hidden shipping fees, handling fees or additional logistics costs. The free shipping policy applies to all global regions covered by our delivery services, allowing every customer to purchase high-quality real human hair products with higher cost performance and zero shipping burden.

5. Shipping Coverage & Logistics Security

Our logistics network covers most countries and regions around the world, realizing stable global door-to-door delivery services. We cooperate with formal and reliable international logistics providers to ensure standardized transportation processes, complete logistics tracking and safe product delivery. Each order is equipped with complete logistics tracking information after shipment, allowing customers to check the real-time transportation status of their orders at any time.
We take strict protective packaging measures for real human hair products. Professional shockproof, dustproof and fixed packaging materials are adopted to effectively avoid product extrusion, deformation, pollution and damage during long-distance transportation, ensuring that customers receive intact products with natural luster and perfect appearance.

6. Order Shipping Notes

Customers shall ensure the accuracy and completeness of the recipient information including name, contact method and detailed delivery address when placing orders. Incorrect or incomplete address information may lead to logistics delay, delivery failure or package return. We will not be responsible for abnormal logistics problems caused by customer-submitted wrong information.
If the package encounters special circumstances such as customs inspection, remote area distribution and weather impact during transportation, the delivery cycle may be slightly extended. We will actively track the logistics status and assist customers in solving abnormal logistics problems to ensure smooth delivery of orders.

7. Shipping Related Consultation

If you have any questions about order processing progress, delivery cycle, expedited service rules, logistics tracking and other shipping related issues, please contact our customer service team through the Contact Us page of our official website. All official contact channels and email addresses are displayed on the Contact Us page. Our professional service team will provide timely replies and professional solutions for all your shipping inquiries.