REFUND POLICY

This Refund Policy clearly defines the standardized refund rules, applicable scenarios, processing procedures and time limits for all orders placed on our official website. It serves as an official guideline to protect the legitimate rights and interests of all customers who purchase real human hair wigs and real human hair bundles from our platform. All refund services are implemented in strict accordance with unified and transparent standards to ensure fair, efficient and reasonable after-sales settlement for every global customer.

1. General Refund Terms

We provide standardized and customer-friendly refund services for all eligible orders on our website. Combined with our after-sales service system, all qualified return applications will trigger formal refund procedures after complete inspection and verification. The unified processing period for all refunds is 5 to 10 working days from the date we receive and confirm the qualified returned products. All transaction settlements on our website are based on USD as the unified currency unit, and all refund amounts will be calculated and returned in USD uniformly.
This policy applies to all individual and bulk orders of real human hair wigs and real human hair bundles, covering all global regions where our delivery service is available. All refund operations follow unified standards without regional difference.

2. Eligible Refund Scenarios

Customers can apply for a full or partial refund in compliance with our rules under the following legitimate scenarios within the valid service period:
First, customers who have completed product returns within the 60-day return period and meet our return specifications are eligible for official refund processing. This includes products with unanticipated quality defects, craftsmanship problems, inconsistent product styles or specifications compared with the official description, and other legitimate non-human damage issues.
Second, if we fail to complete order processing and delivery in accordance with the stipulated shipping cycle due to our official system or operational problems, customers can apply for reasonable refund solutions through official consultation channels.
Third, for abnormal order problems such as repeated payment and payment errors generated on the official website, we will verify the order information actively and complete the corresponding refund settlement for customers.

3. Refund Ineligible Situations

To ensure standardized operation and fair service, we will not accept refund applications for the following situations: expired return applications beyond the 60-day valid return period; products that are artificially damaged, dyed, trimmed, repeatedly worn or improperly maintained by customers; returned products with incomplete original packaging, missing accessories or obvious use traces; personalized custom products processed and modified according to customer’s exclusive requirements; and unreasonable refund applications without valid reasons or effective verification materials.

4. Refund Processing Procedure

The whole refund process follows standardized and orderly procedures to ensure transparent and traceable service. Firstly, customers need to submit a return application within the valid period and send back the products in accordance with our return specifications. Secondly, our professional inspection team will check the integrity, appearance and quality of the returned goods after receiving the package. Thirdly, after the verification is passed, our backend team will initiate the official refund process immediately. Finally, the refund will be returned through the original payment channel used by the customer.
Throughout the processing cycle, customers can check the latest order and refund progress through the official website order page in real time. We will not charge any additional handling fee, service fee or processing fee for any eligible refund order.

5. Refund Time Limit Standard

All eligible refund applications will be completed within our unified official time limit of 5 to 10 working days. This time limit starts from the day when our warehouse completely receives and verifies the returned products and confirms that all clauses comply with the refund rules. Affected by the different processing cycles of different third-party payment channels, the actual arrival time of the refund may have a slight delay, but we will strictly supervise the whole process to ensure that all refunds are completed within the official specified cycle.

6. Order Cancellation & Pre-Shipment Refund

For orders that have been successfully placed but not yet shipped, customers can apply for order cancellation and full refund through official channels. Our team will review the application promptly. If the order has not entered the packaging and delivery process, we will complete the cancellation and refund processing in a timely manner. Once the order has started shipment arrangement and logistics distribution, it cannot be cancelled arbitrarily, and customers need to follow the after-sales return and refund process after receiving the goods.

7. Service Consultation

If you have any questions about refund eligibility, processing progress, time limit rules and abnormal refund problems, please contact our professional customer service team through the Contact Us page on our official website. All official contact methods and service email addresses are displayed on the Contact Us page. We will provide accurate interpretation of refund rules, professional problem solving and efficient after-sales follow-up for your orders.