CUSTOMER SERVICE POLICY

This Customer Service Policy serves as a comprehensive guideline for all shopping and service experiences on our official website. We formulate standardized, transparent and customer-centric service rules to ensure every global customer can enjoy professional, efficient and secure shopping services when purchasing real human hair wigs and real human hair bundles. All service clauses apply to all orders and customers of our platform, covering order processing, payment rules, shipping services, after-sales returns and refunds, as well as daily customer consultation services.

1. Order Processing Service

We adhere to efficient and standardized order processing procedures for all customer orders. Once you place and confirm your order successfully, our professional team will conduct a strict review of the order information, including product specifications, styles, quantities and payment information. All in-stock products will be sorted, inspected and packaged carefully within 1 to 3 working days after order confirmation and payment verification. We strictly follow the order placement sequence for batch processing to ensure fair and orderly order arrangement. During the processing period, if there is any abnormal information that needs customer confirmation, our customer service team will actively follow up and communicate to avoid affecting the delivery progress.

2. Payment Specification Service

To unify the global shopping standard and bring convenient payment experience for international customers, the only unified settlement currency for all products on our website is USD. All product prices displayed on the official website are clear and transparent, with no hidden fees, handling charges or additional service fees in the whole payment process. Customers can complete payment through the official supported payment channels on the page. We guarantee that all payment links are safe and standardized, protecting customers’ payment information and property security effectively.

3. Global Shipping Service Rules

We provide inclusive and preferential global shipping services for all customers. All products in our store enjoyfull free shipping service, and customers do not need to pay any freight fees. We have built a mature global logistics distribution system covering all regions around the world. The unified delivery time for all domestic and international orders is 6 to 12 working days, with stable and reliable logistics channels to ensure that goods can be delivered to customers safely and completely. Meanwhile, we provide expedited delivery services for customers with urgent receiving needs. Customers can apply for expedited service according to their personal needs to shorten the delivery cycle on the premise of ensuring transportation safety.

4. After-Sales Return Service

We provide a generous and humanized after-sales return guarantee to fully protect customers’ shopping rights and interests. All products purchased on our official website support a 60-day return policy. The return period is calculated from the date when customers receive the goods. Within the valid return period, if you encounter product quality problems, unsatisfactory styling effects or other reasonable usage problems, you can apply for a return service in accordance with our unified return specifications. Please ensure that the returned products are kept intact, with original packaging and accessories complete, and not damaged or artificially altered, so as to pass our official return verification smoothly.

5. Refund Processing Service

After we receive, inspect and verify the returned products completely and confirm that they comply with the return rules, we will initiate the official refund procedure immediately. Our unified refund processing cycle is 5 to 10 working days. The refund will be returned through the original payment channel used by the customer. We will strictly follow the time limit standard to complete the refund settlement, and there will be no delay or deduction without legitimate reasons. Customers can check the refund progress through the order page at any time. If you have any questions about the refund process, you can consult our customer service team for timely follow-up and processing.

6. Daily Customer Consultation Service

We provide all-round and one-on-one customer consultation support for global users. For any questions about product consultation, style selection, order inquiry, logistics tracking, after-sales application and service cooperation, customers can get in touch with us through the Contact Us page on the official website. All official contact methods including the dedicated service email are displayed on the Contact Us page. Our professional customer service team has rich industry experience and professional service literacy, and will reply to customer messages in a timely manner, provide accurate answers and targeted solutions, and resolve all customer doubts and demands efficiently.

7. Service Commitment

We always take "customer satisfaction" as the core service standard, and constantly optimize service processes and improve service quality. From pre-sales consultation, order processing, logistics distribution to after-sales guarantee, every service link is strictly standardized and supervised. We are committed to providing every customer with high-quality products, transparent rules and intimate services, and creating a reassuring, comfortable and reliable shopping experience for all users who choose our real human hair wigs and hair bundles.