PRIVACY POLICY

This Privacy Policy outlines how our official website collects, uses, stores, protects and manages the personal information of all users and customers who visit our site and purchase our real human hair wigs and real human hair bundles. We attach great importance to user privacy protection and strictly abide by global privacy protection principles. This policy is formulated to ensure standardized, transparent and secure management of user personal data, fully protect the legitimate privacy rights and interests of all global users, and create a safe and trustworthy online shopping environment.

1. Information We Collect

We only collect necessary and legitimate user information required for normal website operation, order processing and service provision. The collected information mainly includes user voluntarily submitted information and automatically collected browsing data.
When users register an account, place orders, complete payments or submit consultation information on our website, we will collect personal information actively provided by users, including but not limited to account username, email address, shipping name, delivery address, contact information and order related records. Such information is only used to complete order confirmation, logistics delivery, after-sales service and customer communication.
During users’ browsing of our official website, we may automatically collect non-identifiable browsing information, including device type, browser type, website access time, page browsing records and operation tracks. This type of data cannot locate individual user identity and is mainly used for website operation analysis, user experience optimization and platform security maintenance.

2. Purpose of Information Usage

All user personal information we collect will only be used within the scope of legitimate business service purposes, and we will never use user information for unauthorized commercial purposes. The main usage purposes are as follows: completing user order processing, payment verification, product delivery and after-sales return and refund services; responding to user consultation messages, solving user shopping problems and providing professional customer service support; optimizing website functions, product display and service processes according to user browsing habits and demand data; ensuring website operation security, preventing abnormal access, fraudulent transactions and other risky behaviors; and releasing necessary order notification, logistics update and service reminder information to users.

3. Information Storage and Protection

We adopt industry-standard data security technology and perfect management system to protect user personal information from unauthorized access, disclosure, tampering, loss and abuse. All user data is stored in secure server environments with strict access authority control. Only authorized professional service personnel can access user information within the scope of work responsibilities.
We will retain user personal information only for the period necessary to fulfill service obligations and legal requirements. When the information is no longer needed for service support, we will take standardized and secure means to delete or anonymize the user data permanently. We will not arbitrarily store user personal information for a long time without legitimate reasons.

4. Information Sharing and Disclosure

We firmly abide by the principle of user privacy protection and will never sell, rent or trade user personal information to any third-party commercial institutions for profit. We only share user necessary information in the following legitimate scenarios: sharing the required delivery information with logistics and transportation service providers solely for the purpose of completing product delivery; disclosing user information in accordance with mandatory requirements of official legal regulations and legitimate official procedures; and sharing data with third-party service providers who provide technical support, payment services and website operation services for us, with strict confidentiality agreements signed to ensure full protection of user privacy.

5. Cookie Usage Rules

Our website uses standard Cookie technology to optimize user browsing experience and improve website service efficiency. Cookies are small text files stored on users’ local devices, which can record user browsing preferences and page access status. Through Cookies, we can remember user browsing habits, optimize product recommendation effects, maintain user account login status and improve website access fluency.
Users have the right to manage Cookie permissions independently. You can adjust the Cookie acceptance settings through your local browser settings, choose to accept, reject or clear Cookie files. It should be noted that disabling Cookies may affect part of the website functions and browsing experience, but will not restrict users’ basic shopping and order functions.

6. User Privacy Rights

All users have independent and complete privacy rights for their personal information. You have the right to check, correct and update your personal account information and order data at any time; you have the right to apply for deletion of your personal information when it is no longer needed; you have the right to withdraw your authorization for our information collection and usage at any time; and you have the right to consult and feedback any privacy-related questions and doubts.
If you need to exercise your privacy rights, please contact us through the Contact Us page of our official website. Our professional team will verify your identity and respond to your legitimate demands in a timely manner within the specified service cycle.

7. Policy Update and Notification

We reserve the right to adjust and update this Privacy Policy irregularly according to website operation optimization, business development and industry standard changes. When the policy content is updated, we will publish the latest revised version on the official website page. The updated policy will take effect immediately after being posted on the website. Users’ continued browsing, shopping and use of our website services will be deemed as recognition and acceptance of the latest Privacy Policy clauses.

8. Contact Information

If you have any questions, suggestions or disputes regarding this Privacy Policy and our user privacy protection measures, please feel free to get in touch with us through the Contact Us page on our official website. All official contact channels including our dedicated service email are displayed on the Contact Us page, and we will provide you with professional and targeted replies and solutions.